These General Terms and Conditions apply to all bookings, stays and other services connected with the rental of Chalet anno 1794, Rettenegg 63, 8674 Rettenegg, Austria.
The chalet is provided as holiday accommodation for temporary use.
Unless otherwise agreed in these General Terms and Conditions, in the offer or in the booking confirmation, the statutory provisions apply.
Individual agreements in the offer, booking confirmation or other correspondence in text form take precedence over these General Terms and Conditions.
The landlord and contracting party of the guest is:
Chalet anno 1794
Sole proprietorship Tetjana Mahler
Rettenegg 63
8674 Rettenegg
Austria
Phone/Viber/WhatsApp: +43 650 840 75 42
Email: anfrage@chalet-anno-1794.at
VAT number: ATU65858958
Competent trade authority: District Authority Weiz
Business area: Rental of Chalet anno 1794 as holiday accommodation
A guest is any person who uses the chalet or stays there during the stay.
The contracting party is the natural or legal person who makes the booking or concludes it for other guests. The contracting party is also liable for the persons registered by them or travelling with them, insofar as this is legally permissible.
A booking is concluded only upon confirmation by the landlord in text form, for example by email. An enquiry via the website, by email, by telephone or through other booking channels does not yet constitute a binding booking.
The booking confirmation includes in particular the period of stay, the number of persons, the agreed price, payment terms, any advance payments, deposits and special agreements.
Electronic declarations, in particular by email, are deemed to have been received as soon as they can be retrieved under ordinary circumstances.
The prices stated in the offer or booking confirmation apply. Payment is made according to the conditions stated there.
The landlord is entitled to request an advance payment. The amount of the advance payment, its due date and the due date of the remaining payment are specified in the offer or booking confirmation.
The landlord is also entitled to request a security deposit as security for damage, exceptional soiling, loss of keys, unpaid additional services or other claims arising from the stay. The amount and method of payment of the deposit are stated in the offer or booking confirmation.
The deposit will be returned within 14 days after departure, provided there are no damages, exceptional soiling, outstanding claims or other entitlements.
If the chalet is inspected together with the guest directly upon departure or after departure and there are no outstanding claims, the deposit may also be refunded or handed over immediately.
In the event of justified deductions, the contracting party will receive a comprehensible statement. Outstanding claims may be offset against the deposit.
Any bank charges, transaction costs or fees connected with payment are borne by the contracting party if they are caused by the chosen method of payment.
The chalet may be used exclusively by the number of persons agreed in the booking confirmation. Over-occupancy or transfer to third parties is not permitted without the prior consent of the landlord.
The chalet must be used carefully, gently and in accordance with its intended purpose as holiday accommodation. Furnishings, equipment, kitchen, sanitary areas, terrace, barbecue area, garden, parking spaces and all other provided areas must be treated with care.
The contracting party is liable for all damage caused by them, accompanying guests, visitors, pets or other persons who gain access to the chalet with their knowledge, insofar as this is legally permissible.
The contracting party undertakes to notify the landlord immediately of any damage, defects or exceptional occurrences.
Arrival and departure take place by arrangement or according to the booking confirmation.
Unless otherwise agreed, the chalet is available from 3:00 p.m. on the day of arrival and must be completely vacated, swept clean and returned in orderly condition by 11:00 a.m. at the latest on the day of departure.
Earlier arrival or later departure is possible only by prior agreement.
If the chalet is not vacated in time, the landlord may charge any resulting additional costs or an additional overnight stay, unless a later departure has been expressly agreed.
Cancellations and changes to the booking must be made in text form, for example by email. The relevant time is the time of receipt by the landlord.
Notice for consumers in distance bookings: for contracts for accommodation services at a specific time or period, there is no statutory right of withdrawal under the Austrian Distance and Off-Premises Contracts Act. The agreed cancellation conditions therefore apply.
Unless different cancellation conditions have been agreed in the offer or booking confirmation, the following cancellation fees apply:
| Time of cancellation | Cancellation fee |
|---|---|
| Up to 31 days before arrival | free of charge / 0% |
| 30 to 8 days before arrival | 70% of the total price |
| 7 to 1 day before arrival, on the day of arrival, in case of no-show or after the start of the stay | 100% of the total price |
The guest retains the right to prove that the landlord has suffered no damage or lower damage. The landlord retains the right to prove higher damage, insofar as this is legally permissible.
In case of early departure, there is no entitlement to a refund of unused nights or services unless the landlord can rent the chalet otherwise or unless something else has been agreed in the individual case.
The landlord may withdraw from the contract if an agreed advance payment or remaining payment is not made on time.
The landlord may also terminate the contract for objectively justified reasons, in particular if:
Payments already made will be refunded in the event of a cancellation attributable to the landlord. Further claims exist only in accordance with statutory provisions.
If arrival or the stay cannot take place, or can take place only to a limited extent, due to unforeseeable extraordinary circumstances such as extreme weather events, natural disasters, official measures, road closures, power failures, fire, flooding or other cases of force majeure, the statutory provisions apply.
If fulfilment of the contract becomes impossible due to force majeure, the landlord may terminate the contract without observing a notice period. Claims for damages by the guest are excluded in this case, insofar as this is legally permissible.
The applicable House Rules form part of the contract if they were provided to the guest before conclusion of the contract or with the booking confirmation, or made accessible via a link.
The House Rules are available on the website: House Rules
Consideration must be shown for neighbours, nature, animals and the surroundings. Noise, parties, events or commercial use are not permitted without the landlord’s express consent in text form.
The chalet is located in a natural environment. The guest undertakes to treat the property, forest, stream area, terrace and outdoor areas respectfully and not to leave behind waste, cigarette ends or other objects.
Smoking is not permitted inside the chalet. Smoking is allowed only in expressly permitted outdoor areas. Cigarette remains must be disposed of properly.
Open fire is permitted only where expressly provided for and allowed. Fireplace, wood heating systems and barbecue may be used only properly, carefully and in accordance with the safety instructions.
The guest is liable for damage, fire brigade call-outs, soiling or other costs caused by improper handling of fire, smoke, fireplace, heating, barbecue or glowing objects, insofar as this is legally permissible.
Ash, embers and fuel may be disposed of only in the designated places and only once completely cooled.
Pets are permitted only with the landlord’s prior consent. The landlord may refuse pets or make their stay subject to conditions.
The contracting party is liable for all damage, soiling, odour nuisance or other costs caused by pets, insofar as this is legally permissible. Pets must not be left unattended in the chalet or on the property if this may cause damage, noise or danger.
The landlord may request an additional cleaning fee or deposit. The amount will be stated in the offer or booking confirmation.
On the day of departure, the chalet must be returned in an orderly, swept-clean condition with the complete inventory present.
Dishes, cutlery, cooking utensils and kitchen appliances must be cleaned or left according to the instructions. Waste must be separated and disposed of according to local requirements.
Exceptional soiling, odours, improper use, waste not disposed of or substantial additional cleaning effort may be charged separately.
The guest must treat the chalet, the furnishings and all items provided with care.
Damage, defects, loss of keys or other damage must be reported immediately. The contracting party is liable for damage caused during the stay by them, accompanying guests, visitors or pets, insofar as this is legally permissible.
In the event of key loss, the costs for replacement keys, locking system, travel, working time and other resulting expenses may be charged.
If parking spaces are provided, their use is at the guest’s own risk. The landlord is liable for damage, loss or theft relating to vehicles or items inside them only in accordance with statutory provisions.
Terrace, garden, barbecue area, stream area and other outdoor spaces are to be used carefully and at the guest’s own responsibility. Parents or supervising persons are responsible for children and underage guests.
Wi-Fi is provided free of charge where available. There is no entitlement to constant availability, a particular speed or uninterrupted operation.
The guest undertakes to use the internet access lawfully and not to access, distribute or make available unlawful content. The contracting party is liable for misuse in accordance with statutory provisions.
Technical installations, household appliances, heating, fireplace, infrared heaters, washing machine, dishwasher and other appliances must be used properly and according to instructions.
The landlord is liable in accordance with statutory provisions.
Liability for damage caused intentionally or through gross negligence by the landlord or by persons for whom the landlord is legally responsible remains unaffected. For personal injury, the landlord is liable in accordance with statutory provisions.
The statutory provisions apply to items brought in by the guest. The guest is requested to keep valuables, cash, jewellery, electronic devices and other valuable items carefully.
The landlord is not liable for impairments caused by weather, natural events, insects, wild animals, power or internet outages, construction work outside the landlord’s sphere of influence or other circumstances, unless the landlord is responsible for them.
The guest undertakes in particular to:
The landlord is entitled to terminate the stay with immediate effect if the guest uses the chalet in a materially contract-breaching manner, endangers other persons, causes damage, grossly violates the House Rules, exceeds the agreed number of persons or fails to make due payments.
In such a case, the entitlement to the agreed fee remains, insofar as this is legally permissible. Further claims for damages remain reserved.
Information on the processing of personal data can be found in the Privacy Policy on the website:
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law, insofar as no mandatory consumer protection provisions conflict with this.
For contracts with entrepreneurs, the court having subject-matter jurisdiction at the registered seat or place of business of the landlord is agreed.
For consumers, the statutory places of jurisdiction apply.
Changes and additions to the contract must be made in text form, insofar as this is legally permissible.
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provisions replace the invalid provision.